Refund Policy
Refund & Return Policy
At Prime Presence, your satisfaction is our priority. Please read our policy carefully before making a purchase.
Return Window
We accept return requests within 14 days of the delivery date. After 14 days, we are unable to offer a refund or exchange.
Eligibility
To be eligible for a return, your item must meet the following conditions:
- The item must be unused and in its original condition
- The item must be in its original packaging
- Proof of purchase (order confirmation or receipt) must be provided
Please note: Due to the nature of fragrance and personal care products, we are unable to accept returns on opened or used items for hygiene reasons.
Non-Returnable Items
- Opened or used fragrances, body mists, or perfume oils
- Sale or discounted items
- Gift cards
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@shopprimepresence.com with your order number and a photo of the item. We will make it right.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please email us at support@shopprimepresence.com.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
Contact Us
For any questions about your return or refund, please reach out to us at support@shopprimepresence.com. We respond within 48 hours during business days.