Refund policy
At Prime Presence, we want you to love your fragrance experience.
If you're not satisfied with your purchase, we're here to help.
Returns We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition received.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Non-Returnable Items
- Opened or used fragrance products
- Gift cards
- Sale items
Exchanges We only replace items if they are defective or damaged. Contact us at support@shopprimepresence.com to arrange an exchange.
Contact Us For any questions about your return, email us at: support@shopprimepresence.com Prime Presence