Shipping Policy

Thank you for shopping with Prime Presence. We are committed to getting your luxury fragrances to you as quickly and safely as possible.

📦 Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.

🚚 Shipping Times

Once your order has been processed and shipped, estimated delivery times are:

Standard Shipping (US): 3–5 business days
Expedited Shipping (US): 2–3 business days
International Shipping: 7–21 business days depending on destination and customs processing

Please note: Shipping times are estimates and may vary due to carrier delays, weather, or peak seasons.

💰 Shipping Rates

Free Standard Shipping on all US orders over $50
Standard shipping rates apply for orders under $50 and are calculated at checkout
International shipping rates are calculated at checkout based on destination and package weight

🌍 International Orders

We ship worldwide! Please be aware that international orders may be subject to customs duties, taxes, and import fees imposed by your country. These charges are the responsibility of the customer and are not included in our shipping rates.

📍 Order Tracking

Once your order ships, you will receive an email with a tracking number. You can use this to monitor your delivery status directly with the carrier.

📬 Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact us at support@shopprimepresence.com and we will work with the carrier to resolve the issue as quickly as possible.